ScaleBuild AI mark

ScaleBuild AI

Telecommunications

AI for telecom that ships.

Networks that heal, customers who stay. Built for systems that never switch off.

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The pressure

Three pressures on every operator.

01

Networks are too complex to run by hand

Engineers chase alarms across dozens of tools.

02

Customer care is slow and costly

Simple requests fill the contact centre.

03

Churn is decided early

By the time a customer calls to leave, it is too late.

Use cases

Six systems we build for telecom.

From network operations to revenue assurance, we build AI systems that keep networks healthy, resolve customer requests and catch churn early.

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Alarms everywhere

Engineers chase alarms across many tools to find one fault.

Network operations automation

Agents that correlate alarms, diagnose and propose the fix.

Faster fixes, fewer outages

Track time to resolve and outages to measure network health.

CAPABILITIES USED

AI capabilities for telecom

We combine agents, conversational AI, predictive models and knowledge search to keep networks running and customers staying.

01

AI agents and copilots

Correlate alarms, diagnose faults and propose fixes across your network tools.

02

Conversational and voice AI

Resolve customer requests through chat and voice, around the clock.

03

Predictive and optimisation models

Predict churn, forecast demand by site and spot billing anomalies.

04

Knowledge search and assistants

Give technicians cited answers from procedures and past faults.

AI Strategy

Rules we build to

We design for customer data rules such as CPNI in the United States, privacy law, and network security and resilience requirements.

CPNIPrivacy lawNetwork securityResilience